FAQ
We want your experience with our luxury soy wax candles to be as seamless and enjoyable as the fragrances themselves. Below you’ll find answers to our most frequently asked questions, from candle care and shipping to product details and ordering.
If you can’t find what you’re looking for, we’re always here to help. Simply reach out and we’ll gladly assist you.
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What are your candles and wax melts made from?
All Candle Collective products are made using natural soy wax and premium fragrance oils, chosen for their clean burn and beautiful scent throw.
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Are your products handmade?
Yes. Every item is hand‑poured in small batches. This means you may notice slight variations, a natural part of the handmade process.
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How strong are your scents?
Our fragrances are designed to fill your space without overwhelming it. Strength can vary depending on room size, warmer type, and the fragrance itself.
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How long do wax melts last?
Each melt provides hours of fragrance. Once the scent fades, allow the wax to cool and remove it from your warmer.
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How do I use wax melts?
Place one to two melts into your wax warmer depending on the size of your dish.
Turn on your electric warmer or light a tealight and enjoy the aroma as it fills your space.
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Do you offer local pickup?
If you're in Brisbane and would like to arrange local pickup, feel free to contact us, we’re happy to help.
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Do you take custom orders?
Yes. We love creating personalised pieces for gifts, events and special occasions. Reach out and we’ll chat about your ideas.
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What is your processing time?
Because everything is handcrafted, processing times may vary slightly. We always aim to ship your order as quickly as possible while maintaining our quality standards.